تاثیرشواهد و آوازه برند بر رفتار شهروندی برند با نقش میانجی تمایز برند در بین مشتریان کالاهای ورزشی

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری، گروه مدیریت ورزشی، دانشگاه آزاد اسلامی، واحد سنندج، سنندج، ایران.

2 استادیارگروه مدیریت ورزشی، واحد سنندج، دانشگاه آزاد اسلامی، سنندج، ایران

3 دانشجوی دکتری مدیریت ورزشی، دانشکده تربیت‌بدنی و علوم ورزشی، دانشگاه آزاد اسلامی، واحد مرکزی تهران، تهران ، ایران.

https://www.doi.org/10.34785/J021.2022.621

چکیده

هدف از پژوهش حاضر بررسی تاثیرشواهد و آوازه برند بر رفتار شهروندی برند با نقش میانجی تمایز برند در بین مشتریان کالاهای ورزشی می‌باشد. تحقیق حاضر از نظر هدف یک تحقیق کاربردی و به لحاظ راهبردی کمی و به حیث مسیر اجرا همبستگی، به لحاظ گردآوری داده‌ها میدانی و از نظر زمان آینده نگر می‌باشد. در پژوهش حاضر جامعه آماری مشتریان برندهای ورزشی معتبر خارجی (آدیداس، نایکی، پوما و ...) بودند، که تعداد 360 نفر به عنوان نمونه پژوهش انتخاب گردیدند و از روش نمونه‌گیری در دسترس و به صورت داوطلبانه انتخاب شدند. توجه به اهداف پژوهش ابزارهای مناسب برای این پژوهش پرسشنامه بود؛ بدین منظور از پرسشنامه آن، کیم و لی (2016) استفاده شد. پرسشنامه شواهد برند متشکل از 17 سوال و 5 مولفه (نام برند، قیمت، خدمات اصلی، خدمات کارکنان، محیط ارائه خدمات) می باشد. همچنین آوازه برند از 3سوال، تمایز برند از 3 سوال و رفتار شهروندی برند نیز از 4 سوال تشکیل شده است. تحلیل عاملی تاییدی و بررسی اثرات و نقش میانجی تحقیق در سطح خطاء 5% و با استفاده از نرم افزارهای 25 SPSS و Smart PLS 3.2.9 تجزیه و تحلیل گردید. نتایج بدست آمده نشان داد که شواهد برند، آوازه برند و تمایز برند بر رفتار شهروندی برند تاثیر گذار بوده است، همچنین شواهد و آوازه برند نیز بر تمایز برند تاثیر داشت. در نهایت نقش میانجی تمایز برند بین تاثیر شواهد و آوازه برند بر رفتار شهروندی برند تایید گردید.

کلیدواژه‌ها

عنوان مقاله [English]

The impact of brand awareness and reputation on brand citizenship behavior with the mediating role of brand differentiation among sports goods customers

نویسندگان [English]

  • shima hesami 1
  • Mozhgan Khodamoradpoor 2
  • shahoo zamanidadaneh 3
1 PhD student, Department of Sports Management, Islamic Azad University, Sanandaj Branch, Sanandaj, Iran.
2 Department of sport Management, Sanandaj Branch, Islamic Azad University, Sanandaj, Iran
3 PhD Student Department of Sports Management, Faculty of Physical Education and Sports Sciences, Islamic Azad University, Central Branch of Tehran, Tehran, Iran
چکیده [English]

The aim of this study was to investigate the effect of brand awareness and reputation on brand citizenship behavior with the mediating role of brand differentiation among sports goods customers. The present study is a practical research in terms of purpose and quantitative in terms of strategy and correlation in terms of implementation path, field knowledge in terms of data collection and futuristic in terms of time. In the present study, the statistical population of customers were reputable foreign sports brands (Adidas, Nike, Puma, etc.), of which 360 people were selected as the research sample and were selected by the sampling method and selected voluntarily. Attention to research objectives The appropriate tools for this research were a questionnaire; For this purpose, its questionnaire was used by Kim and Lee (2016). The Brand Evidence Questionnaire consists of 17 questions and 5 components (brand name, price, main services, employee services, service delivery environment). Also, brand reputation consists of 3 questions, brand distinction consists of 3 questions and brand citizenship behavior consists of 4 questions. Confirmatory factor analysis and study of the effects and mediating role of research at 5% error level were analyzed using 25 SPSS and Smart PLS 3.2.9 software. The results showed that brand evidence, brand reputation and brand differentiation had an impact on brand citizenship behavior, and brand evidence and reputation also affected brand differentiation. Finally, the mediating role of brand differentiation between the impact of brand evidence and reputation on brand citizenship behavior was confirmed.

کلیدواژه‌ها [English]

  • Brand evidence
  • brand reputation
  • brand citizenship behavior
  • brand differentiation
  • mediating role

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